Case Study: Rockhurst University improves campus service request visibility with HappyFox

Rockhurst University coordinates service requests for 3,000 students with HappyFox

Rockhurst University, a Jesuit university serving approximately 3,000 students, was facing challenges with its creative service workflow. Their process for managing campus job requests for teams like public relations and marketing relied on forms and spreadsheets. This led to weak communication, a lack of visibility into job progress, and the risk of misplacing physical job jackets. The university needed a more sophisticated system and turned to HappyFox Help Desk for a solution.

HappyFox implemented a phased rollout, replacing the outdated system with customizable ticket submission forms and email threading to keep conversations connected. The solution provided adaptable statuses and shared visibility, allowing teams to easily assign work and track progress. As a result, the workflow was successfully adopted by public relations, marketing, admissions, and advancement teams, creating a foundation for HappyFox to be expanded across the entire university.

Rockhurst University