Case Study: Rescue Me Assistance achieves drastically faster turnaround and happier clients with HappyFox

Rescue Me - Customer Case Study

Rescue Me Assistance, a USA-based online business services and consulting firm, supports small and mid-sized businesses with marketing, bookkeeping, social media and event planning. They were dependent on Gmail, which made timely acknowledgements, consistent paper trails and tracking of customer requests and team assignments difficult, slowing response times and limiting visibility.

After adopting HappyFox in May 2013, Rescue Me implemented its ticketing, autoresponder, categories/assignments and knowledgebase features to route requests, acknowledge customers immediately and monitor progress across the team. Turnaround time was cut to a fraction of what it was, client satisfaction improved, organization and efficiency increased, and the time savings helped drive business growth.

Rescue Me

Megan Dixon

Founder/CEO, Rescue Me Assistance