Case Study: Renoworks boosts efficiency and maintains high CSAT with HappyFox

Renoworks processes 40,000 tickets with HappyFox

Renoworks, a provider of AI-powered visualization solutions for the building products industry, needed a user-friendly and adaptable system to manage both design requests and customer support needs. They turned to HappyFox's help desk platform to address this challenge.

HappyFox was implemented to handle all design and support requests, rolling out across multiple teams. The solution utilized features like smart automations, SLA management, and integrations. This implementation processed over 40,000 tickets, equating to roughly 105,000 design requests over five years, significantly increasing efficiency while maintaining high customer service quality and consistent CSAT scores.

Renoworks