Case Study: Power Quality Consultants achieves streamlined internal support and faster issue resolution with HappyFox

Power Quality Consultants - Customer Case Study

Power Quality Consultants (PQC) is an Australian wholesale distributor of power protection products and IT infrastructure that expanded by emphasizing post‑sales service. The company struggled with manual, paper‑based processes that made it hard to track critical issues, transfer knowledge between staff, and respond quickly to internal requests.

Since July 2012 PQC uses HappyFox as a customizable project and issue‑resolution tool to manage employee requests and ticket history. The system gave remote staff access to complete logs, eliminated repeated handovers, reduced equipment losses, and saved time and effort—backed by a lean learning curve, cost‑effective licensing, and responsive support.

Power Quality Consultants

Renata Anakin

Marketing Manager