Case Study: Planned Parenthood increases monthly ticket completions with HappyFox

Planned Parenthood - Customer Case Study

Planned Parenthood, a large nonprofit healthcare affiliate managing 17 health centers and 22 buildings, faced a growing facilities workload with a small team of five. Their in-house SharePoint ticketing process was manual and opaque—tickets piled up, staff wasted travel time visiting already-resolved issues, and one person spent hours deciphering contractor completion notes and closing tickets.

Implementing HappyFox gave Facilities and Security a centralized, visible ticketing system that contractors use to log detailed completion notes, enabling faster invoicing and fewer duplicate visits. The team now relies on the app, reports, smart rules, and tags to enter and close tickets daily; as a result, monthly ticket completions have increased and health center staff report improved transparency and satisfaction.

Planned Parenthood

Karin Stopforth

Facilities Administrator