Case Study: PDG+creative achieves centralized, scalable support for 200+ sites with HappyFox

PDG+creative - Customer Case Study

PDG+creative, a full-service print and interactive agency in Bartlesville, Oklahoma with 15+ years of experience, faced a growing support problem: without a proper customer support system they couldn’t reliably track or manage website support requests coming in by phone and email. Creative Director Matt Pendergraff needed a way to organize incoming issues and streamline client communication.

They implemented HappyFox, routing client emails into categorized mailboxes that become tickets so the support team can handle conversations inside the system. The result: centralized support, fewer phone interruptions, and the ability to support 200+ sites with a staff of three. Clients report a more professional experience, issues are easier to track, staff onboarding was quick thanks to a clean UI, and overall the agency delivers better service with a smaller team.

PDG+creative

Matt Pendergraff

Creative Director/Principal