Case Study: ORD Capital doubles production and improves turnaround time with HappyFox

ORD Capital - Customer Case Study

ORD Capital, a Johannesburg-based health care management firm that handles member queries, claims and advisories for medical aid insurers, struggled to keep track of client claims, membership changes and day-to-day interactions. Relying on basic task tools left support unstructured and they were even considering hiring additional staff to compete with larger organizations.

Implementing HappyFox gave ORD Capital a simple, structured ticketing system with features like Canned Actions, Smart Rules and Custom Branding, plus easier monitoring to reduce mistakes. The result was faster turnaround, doubled productivity, stronger client loyalty and the ability to offer better support than larger competitors.

ORD Capital

Jason Armstrong

Director