Case Study: Sonny's BBQ achieves reduced ticket volumes and enhanced business intelligence with HappyFox

Operational Excellence - How HappyFox Reduced Ticket Volumes & Enhanced Business Intelligence for Sonny's BBQ

Sonny's BBQ, a Florida-born barbecue chain founded in 1968 with more than 100 restaurants, struggled with a fragmented IT support landscape—running ServiceNow, Spiceworks, SolarWinds Helpdesk, and Freshservice simultaneously. The complexity, plus a pressing need for database structuring, customization, API and app integrations, and automation, kept teams from consolidating workflows and using support data effectively.

After evaluating competitors, Sonny’s implemented HappyFox for its adaptability, deep customization, and integration capabilities (including Microsoft Teams and Asana). HappyFox introduced automated, SCRUM/Kanban-style ticket workflows and unified support data into BI dashboards, leading to significant reductions in internal and brand ticket volumes and stronger operational visibility for data-driven decision-making.

Sonny's BBQ

Joshua Gravely

IT Manager