Case Study: Minnetronix achieves faster ticket resolution and streamlined support workflows with HappyFox

Minnetronix Boosts Employee Support Efficiency with HappyFox

Minnetronix, a medical technology company that designs and manufactures innovative devices, had relied on Spiceworks for support for over five years but found its UI and feature set limiting. They needed better automation, a comprehensive internal knowledge base, and customizable workflows to speed issue resolution and optimize ticket management.

After evaluating options, Minnetronix implemented HappyFox for its intuitive design and advanced features; the vendor migrated legacy data and configured custom workflows to fit their needs. The result was faster ticket resolution and reduced agent workload through automation and a centralized knowledge base, improved user experience, and broad adoption across IT, HR, Finance, Quality, Engineering, and Manufacturing—boosting productivity and response times.

Minnetronix

Tiffany Erdall

Systems Administrator