Case Study: Marblehead Public Schools achieves streamlined IT ticketing and Active Directory sync with HappyFox

Marblehead Public Schools - Customer Case Study

Marblehead Schools, a K–12 district known for strong student engagement and instructional leadership, was frustrated after three years with SchoolDude. The tech director reported poor search, limited ticket category customization, inadequate ticket visibility for end users, weak user account management, and little responsiveness to enhancement requests.

After researching alternatives they selected HappyFox—motivated primarily by its Active Directory sync—and completed implementation and training smoothly. The district now uses AD sync, group-based ticket visibility, customizable problem types and notification templates, and a tabular ticket view, which improved tracking of facilities and technology requests and came with responsive customer support, leading them to recommend the solution.

Marblehead Public Schools

Kathy Hennessey

Tech Director