Case Study: LoanLogics achieves simplified performance reporting and improved SLA compliance with HappyFox

LoanLogics - Customer Case Study

LoanLogics, a provider of solutions to help residential mortgage and consumer lenders improve loan quality and manage risk, needed a simpler, more accessible help-desk solution after their previous vendor (Kayako) failed to deliver easy reporting and timely support. While evaluating providers they found HappyFox, which quickly demonstrated a tailored, feature-driven platform to address their reporting and support needs.

HappyFox was implemented smoothly for both customer service and internal help desk teams, bringing features like custom ticket types, canned responses, SLAs, automated reports and reporting widgets. The result: faster response times, reduced effort on repeated queries, better overnight and customizable reporting, improved ability to measure performance against SLAs and client satisfaction, and more responsive vendor support.

LoanLogics

Joseph Feola

Vice President of Support Operations