Case Study: Medipulse Hospital boosts patient feedback resolution by 60% and streamlines operations with HappyFox

Leveraging HappyFox to Enhance Hospital Operations and Patient Experience at Medipulse

Medipulse, a tertiary care hospital in Western Rajasthan, faced fragmented operations across patient feedback, interdepartmental communication, staff leaves and attendance, onboarding/offboarding, resource allocation, asset management, and NABH-compliant complaint reporting and data analysis. The hospital needed a centralized system to improve triage, collaboration, and operational visibility.

Medipulse implemented the HappyFox helpdesk ticketing system—using custom ticket fields, BI/reporting, task templates, asset management, a knowledge base, and automated workflows—to standardize processes and route feedback and approvals. The rollout cut patient feedback resolution time by 60%, improved leave and attendance management by 70%, boosted interdepartmental communication efficiency by 50%, reduced equipment downtime by 45%, and delivered faster, data-driven decisions that enhanced patient care.

Medipulse