Case Study: Pinewood Private School achieves streamlined support and full ticket visibility with HappyFox

How support requests are handled efficiently through HappyFox

Pinewood Private School is a K–12 institution that combines rigorous academics with broad enrichment programs in a close-knit community. When support requests for IT and Facilities were being managed via email and Excel, tracking workloads and ensuring issues were resolved became unmanageable, so the school sought a dedicated ticketing solution.

Pinewood selected HappyFox for its clean interface, features, branding and—decisively—its Knowledge Base; implementation went smoothly with strong support from the HappyFox team. Since adopting the system they can accurately track ticket volume, support requests no longer fall through the cracks, and overall satisfaction with customer service is high.

Pinewood Private School

Bill Bates

Director of Technology