Case Study: Architectural firm SLAM achieves rapid resolution of 5,000 service requests with HappyFox

How HappyFox Streamlined 5,000 Service Requests for SLAM

SLAM is a national, multi-disciplinary architectural firm with about 300 employees across 10 U.S. offices. Their in-house IT support system lacked robustness and intuitiveness, hindering incident response and knowledge sharing; the firm needed automation and a comprehensive knowledge base to improve service intake and resolution.

SLAM selected HappyFox for its intuitive interface, automation tools, service catalog and knowledge base, and integrations with email, phone and Microsoft Teams. The platform was adopted within hours, and over the past year SLAM processed 5,000 service requests (about 420/month), with the majority resolved autonomously—delivering faster incident response, better knowledge sharing and scalable efficiency across the firm.

Slam

John Stergakis

Chief Information Officer