Case Study: Sennheiser achieves rapid response times and fewer complaints with HappyFox

How HappyFox help desk has helped companies deliver faster and high quality customer support

Sennheiser, the global audio company, faced a customer-service bottleneck at its UK and Middle East operations: hundreds of emails flowed into multiple staff inboxes, leading to extensive forwarding, missed messages and slow, inconsistent responses that made managing customer communication a nightmare.

After implementing HappyFox, staff gained clear ownership of tickets and automation tools like MyQueue and Smart Rules handled repetitive tasks. The system is easy to use and stabilized workflows, cutting response time from five days to a few hours, significantly reducing complaints, saving staff hours and leaving customers much happier.

Sennheiser

Tim Sheratt

Technical Services Manager