Case Study: Donohoe Systems doubles leads and speeds responses with HappyFox Chat

Donohoe Systems - Customer Case Study

Donohoe Systems, a UK-based IT cloud and web solutions specialist and Microsoft Cloud Partner, was struggling with its previous live-chat (Tawk.to), which lagged, lacked integrations (e.g., WordPress), and left sales and support teams overwhelmed during deployments.

After switching to HappyFox Chat they gained an intuitive dashboard, better multi-chat handling, extensive third‑party integrations, in‑chat purchase views and unlimited canned responses; within four weeks leads rose from 8 to 19, sales via chat from 5 to 16, and average response time dropped from 30 seconds to 10 seconds.

Donohoe Systems

Corey Donohoe

Chief Executive Officer