Case Study: ChennaiBazaar achieves centralized customer support and faster responses with HappyFox

ChennaiBazaar - Customer Case Study

Cbazaar (ChennaiBazaar) is a pioneering online store for ethnic Indian women’s wear, originally founded as a gift service and now a leading saree e‑store. They faced fragmented customer communication—support emails went directly to staff with no central tracking, making it hard to know if requests were answered or resolved on time.

Cbazaar implemented HappyFox: customer requests are submitted via a website form, auto‑ticketed into categories, confirmed by auto‑response, and assigned to specific agents. This centralized system created clear ownership, improved workload visibility and response times, gave management better oversight, and saved the company time and money.

ChennaiBazaar

Ritesh Katariya

Co-Founder ,Operations