Case Study: Allura Printing Inc. achieves streamlined operations and real-time print-job tracking with HappyFox

Allura Printing Inc - Customer Case Study

Allura Printing Inc., a Costa Mesa-based commercial and book printer founded in 2006, serves brands, publishers and self-published authors with offset, digital, large-format and bookbinding services. Their challenge was coordinating complex, multi-stage print jobs—order, pre-press, press, binding, finishing and delivery—while organizing information, managing staff and equipment, and providing clear, timely status updates to customers.

Allura implemented HappyFox as both a customer help desk and an internal job-ticketing system, replacing a production board and streamlining collaboration between sales and operations. The ticketing workflow provides real-time, color-coded job status tracking (changeable in two clicks), mobile access to project details, and faster responses to customer inquiries—making HappyFox an integral, reliable tool for managing their daily operations.

Allura Printing Inc

David Gagnon

President and CMO