Case Study: Academy District 20 improves district-wide support efficiency with HappyFox

Academy District 20 manages 25,000+ tickets a year with HappyFox

Academy District 20, a large public-school district, faced challenges with fragmented request intake and high ticket volume across its IT, special education, and administrative teams. Their previous systems, including Kbox and Cherwell, suffered from limited automation, complex setup, and an inability to coordinate support effectively. They implemented the HappyFox Help Desk to unify their service management.

HappyFox provided an omnichannel ticketing solution with email, phone, and forms feeding a single dashboard. The implementation featured custom queues, automation, and integration with Microsoft Teams. As a result, the district now efficiently manages over 25,000 tickets annually with fewer missed requests, reduced resolution times, and clearer reporting. HappyFox's solution brought greater efficiency and visibility to their district-wide support operations.

Academy District 20