Case Study: Webster Central School District achieves 6-hour ticket resolutions and streamlined workflows with HappyFox

Why WebsterCSD Switched to HappyFox

Webster Central School District (WCSD) is a large upstate New York district serving about 9,000 students and 2,000 employees across 11 buildings. After more than a decade on Dell Kace, the district’s 15‑member technology team and other departments (HR, Facilities, Safety & Security, Data Analysis) found the aging platform slow, overly complex, and inflexible, prompting a search for a modern, cross‑department service‑desk solution.

WCSD implemented HappyFox Help Desk and Workflows for its ease of use, customizability, automation, and built‑in asset management, rolling it out first to IT and then to other teams. Since the switch they process 800+ tickets per month, achieve first responses within one hour and resolve the majority of tickets within six hours, use ~350 canned actions monthly to reduce manual work, and benefit from Slack integration and streamlined equipment tracking—significantly improving efficiency and collaboration across departments.

Webster Central School District

Mike Barry

Senior Network Technician