Case Study: North Country HealthCare achieves seamless, scalable service delivery and $100K annual savings with HappyFox

North Country Healthcare’s Journey to Seamless Service Delivery

North Country Healthcare is a self-owned consortium of three independent hospitals that needed a more modern, scalable service-management platform. Their legacy system hindered cross-facility coordination, produced frequent onboarding breakdowns across six departments, lacked unified request routing, and couldn’t scale affordably due to costly per-agent licensing.

Starting with HR and partnering with HappyFox, they rolled out a phased implementation across IT, Maintenance, EMR Support, Education and clinical services, using Smart Rules, workflows and Azure integration to automate processes. The result: 500+ flawless employee onboardings, thousands of manual hours eliminated (≈$100,000 annual savings), consolidated service management across 13 departments, improved cross-department collaboration, and scalable growth under an unlimited-agents pricing model.

North Country HealthCare

William Hammond

Systems Analyst