Case Study: Academy District 20 achieves 25,000+ ticket scalability and faster resolutions with HappyFox

How Academy District 20 Scaled Support with HappyFox

Academy District 20 is a public school district serving over 26,000 students with multiple departments handling IT, special education, and administrative support. Facing a fragmented ticketing system, limited automation, scalability challenges, and cumbersome setup from prior tools, the district struggled to efficiently process more than 25,000 support requests annually.

They implemented HappyFox Help Desk — an easy-to-use, omnichannel platform with custom ticket forms, automated workflows, and Microsoft Teams integration — rolling it out first to IT and then to Special Education and Central Registry. The result: consolidated ticketing, automated assignment and categorization, a centralized knowledge base, and measurable gains in resolution speed, agent productivity, and visibility while reliably handling 25,000+ tickets each year.

Academy District 20

Chris Eggleston

Director of IT - Application and Data Services