Case Study: Telia improves customer queue management with Hansab's Qmatic solution

Telia installs queue management system in 19 stores with Hansab

Telia, one of the largest telecommunications and IT service providers, partnered with vendor Hansab to upgrade its customer queue management system. The challenge was to find a flexible and customizable solution that could be tailored to meet the needs of both the company and its customers.

The solution implemented by Hansab was the Qmatic system, which featured customizable themes, an intuitive user experience, and hardware designed to align with Telia's store identity. A key focus was on accessibility, with terminals installed at an accessible height and featuring special keyboards. Hansab's system was successfully installed in 19 stores across Vilnius, resulting in a smooth partnership that created a positive customer experience.

Telia