Case Study: Emily McDowell Studio achieves accurate, real-time order management and protects retailer relationships with Handshake Corporation

Using Handshake to Maintain Strong Customer Relationships

Emily McDowell Studio, a Los Angeles–based gift and homewares brand, was hampered by handwritten order forms, manual QuickBooks entry, limited trade-show reporting, and the risk of accidentally selling to retailers that compete with existing customers—problems made worse by unreliable convention-center Wi‑Fi.

By adopting Handshake’s iPad order-management app they eliminated paper orders and manual data entry, improved order accuracy, ran real-time trade-show reports that can be emailed to headquarters to start production immediately, and used offline customer zip‑code lookups to prevent selling to nearby competing retailers—streamlining operations and protecting retail relationships.

Emily McDowell Studio

Charlie Wright

VP of Sales