Case Study: Vegas Image achieves faster order processing and happier customers with Handshake Corporation

Keeping Customers Happier with Mobile Order Writing Software

Vegas Image is a full-service candy distributor on the Las Vegas Strip with more than 20 years’ experience, carrying 15 brands (including Godiva and Hawaiian Host) plus its own Vegas-themed novelty line. The company’s reps visited stores twice weekly but relied on paper order forms customized for each retailer, creating a time-consuming workflow and heavy back-office data entry for 60–80 stores—making it hard to keep shelves stocked and customers happy.

In 2011 Vegas Image adopted Handshake’s mobile order-writing software, putting the full catalog on iPads and iPhones with individualized product views, unlimited “ship-to” addresses, and Sage 50 integration. The change sped up store visits, cut paper use and data-entry hours, got orders into the back office faster, and delivered clear ROI through time—and cost—savings while improving customer service.

Vegas Image

Adam Sweeting

General Manager