Case Study: Tin Shack achieves faster mobile selling and quicker order-to-cash with Handshake Corporation

Handshake Customer Success Makes the Move to Mobile Sales Easy for Tin Shack

Tin Shack, the exclusive Canadian distributor of brands such as Glerups and Blundstone serving over 700 retailers from Collingwood, ON, faced slow, error-prone order processes: field reps used paper pads and Excel, back office received orders by email/fax/phone, inventory visibility was lacking, and order submission delays caused frequent backorders. The company needed a fast, painless move to mobile sales order management that would work for sales, customer service, and IT teams.

Handshake’s Customer Success team provided a blended onboarding of brief video tutorials, knowledge-base resources, and one-on-one guidance from a dedicated specialist, Stephanie, to train users and administrators. As a result, sales reps now sell faster and more effectively, administrators are fully trained on product updates and order workflows, and order submission delays have dropped—leading to quicker order-to-cash cycles and improved fulfillment.

Tin Shack

Kimberly McDermid

Communications Manager