Case Study: Starkey Hearing Technologies achieves instant, paperless order processing and faster fulfillment with Handshake Corporation

Handshake and Starkey Hearing Technologies Sound Great Together

Starkey Hearing Technologies, a leading, innovation-driven medical device company, sells year-round into hospitals and clinics and hosts a large annual Hearing Innovation Expo. Their sales teams previously took paper orders at shows, which created weeks-long delays for order confirmation and fulfillment and added manual data-entry burden for customer service.

Starkey implemented Handshake’s iPad app with tight SAP integration (and participated as a beta partner for Handshake’s Pitch feature), enabling instant order sync, paperless quotes, and offline access. The result: faster order entry and fulfillment—often shipped before the customer leaves the show—shorter cancellation windows, quicker payment, a streamlined customer experience, and a stronger high-tech sales image.

Starkey Hearing Technologies

Brandon Sawalich

VP of Sales, Marketing, & Customer Relations