Case Study: Shopify achieves faster, higher-quality vulnerability reports and stronger security with HackerOne

Secure ecommerce X 300,000 How Shopify shares with Hackers

Shopify, founded in 2004 and now powering over 300,000 merchants, prioritized security as it scaled. Its internal process for tracking and triaging vulnerability reports was manual and time-consuming, creating a bottleneck for faster remediation and for building trust with researchers and merchants.

Shopify launched a HackerOne bug bounty program that favors public disclosure of fixed issues and a $500 minimum bounty to attract repeat, high-quality researchers. The program quickly paid off: 600 reports in month one and 1,000 by month three, 269+ reports closed, 120+ public disclosures, a community of ~272 researchers contributing 200–300 findings monthly, and accelerated payouts (about $8.5K in 2014 and $80K in 2015), improving both security and researcher engagement.

Shopify

Andrew Dunbar

Director of Risk and Compliance