Case Study: Mobility reduces registration cancellations and boosts digital support with GUURU

Mobility gains new prospects as customers and reduces registration cancellation rates with peer-to-peer live chat

Mobility, Switzerland’s market-leading car sharing company, wanted to expand customer communication with a modern digital channel that would appeal to younger users, increase website visits, and reduce aborted registrations. To achieve this, Mobility partnered with **Guuru** and introduced peer-to-peer live chat as part of its customer support strategy.

**Guuru** implemented the GUURU Smart Interaction Solution, combining live chat with certified customer experts and the GUURU SmartBot to handle recurring questions automatically. Within three months, 37% of enquiries were automated, live chat helped reduce inbound calls and costs, and the service earned an average rating of 4.3 out of 5, contributing to a 58 NPS and stronger customer loyalty.

Mobility

Roland Lötscher

Chief Executive Officer