Case Study: Graubünden delivers 24/7 visitor support with Guuru

Graubünden delivers 24/7 visitor support with Guuru, covering 66% of queries outside opening hours

The customer, Graubünden Ferien, a tourism organization for the Graubünden region of Switzerland, faced the challenge of providing travel advice to visitors outside the opening hours of its local tourist offices. A significant 66% of all queries occurred during these closed periods. To address this, they turned to the vendor Guuru for a community-powered chat solution.

Guuru implemented a service that connects travelers with local experts and Guurus, who are either locals or region experts. This solution provided 24/7 support, ensured high-quality and trustworthy answers, and helped manage query peaks. The results were highly positive, achieving a customer satisfaction index of 4.8 out of 5 and proving to be a cost-effective support solution for the customer.

Graubünden