Case Study: Zoomer achieves faster, more consistent delivery support with Guru

Zoomer - Customer Case Study

Zoomer, a delivery platform whose Delivery Success team of 46 reps is led by Eric Blicker, struggled with support enablement because critical procedures lived in Asana buried among many tabs, causing slow access, inconsistent handling of issues, and lengthy onboarding. They needed a vendor that could provide an in‑browser knowledge overlay with lightning‑fast keyword search and reliable content verification—so they turned to Guru.

Guru delivered an in‑browser knowledge base and verification engine that Jay Hughes quickly populated, making restaurant details, checklists, policies and rare‑issue guidance instantly searchable. The result: faster lookups (what used to take 90 seconds can now take 10), multiple hours saved per day across the 46 reps, reduced call times, far fewer manager shoulder taps, improved response rates and greater cross-team consistency.

Zoomer

Eric Elicker

Head of Delivery Success