Case Study: SeatGeek speeds up customer support with Guru

SeatGeek expands Guru Answers to hundreds of users with Guru

SeatGeek sought to implement an enterprise search solution without adding new vendors to their tech stack. They identified this as a high-priority need across departments and discovered that their existing vendor, Guru, offered the required AI-powered enterprise search capabilities they were not yet using.

The solution involved implementing Guru's Answers feature, starting with a pilot for the customer support team. This allowed agents to search for generated answers across Guru and integrated apps like Airtable. The outcome was improved efficiency, with hundreds of users now on the platform. SeatGeek is on a path to reduce onboarding effort and is expanding their use of Guru across more teams.

SeatGeek