Case Study: Noom Inc. achieves 50% faster new‑hire ramp time and 95% knowledge adoption with Guru

Noom Inc. - Customer Case Study

Noom Inc., the behavior-change weight‑management company with rapid headcount and user growth, faced a knowledge‑scale problem: coaches were spending too much time searching for protocols, clinical guidance, and tech support across scattered documents, and had no easy way to verify content. To solve this, Noom evaluated options and selected Guru’s knowledge platform — including its in‑context browser extension — to give remote coaches fast, trusted access to the information they need.

By implementing Guru as a central, verifiable knowledge service, Noom streamlined workflows, increased coach confidence, and ensured scalable support as the team grew. The results include over 95% adoption among leadership and coaches, roughly 2,700 Guru users, and a reported +50% improvement in new‑hire ramp time since deployment, along with measurable boosts in coach happiness and stronger alignment between HQ and coaching teams.

Noom Inc.

Nancy Sidnam

Director of Coach Experience