Case Study: Lemonade achieves 90% Guru adoption and 100% trust with Guru

Lemonade drives 90% Guru adoption with Guru

Lemonade, a full-stack insurance provider, faced the challenge of scaling its knowledge management for over 500 globally distributed employees. Their teams relied on fast-evolving information spread across multiple systems, and they needed a governed way to keep knowledge accurate and trusted across Guru, Zendesk, and 360Learning to avoid bottlenecks and stale content.

Guru implemented a centralized, automated workflow using Slack and Zapier to create a transparent request system. This solution processed hundreds of requests monthly and resulted in a 90% weekly Guru adoption rate, a 100% trust score for key knowledge collections, and a 93% accuracy rate, enabling data-driven hiring and scalable knowledge management.

Lemonade