Case Study: Autodesk achieves widespread adoption of Gainsight and Slack with Guru

How Autodesk Uses Guru to Drive Adoption of Gainsight and Slack

Autodesk faced low adoption and fragmentation across its internal tools—particularly Gainsight and Slack—so the company implemented Guru to streamline knowledge management and drive usage. Autodesk used Guru’s content editor, migration tools and Slack integration to centralize training and make help easily discoverable within reps’ day-to-day workflows.

Using Guru, Autodesk built a knowledge network, linked distributed content, and deployed the Guru Slack bot to deliver Guru Cards in-channel, creating a virtuous adoption cycle between Guru, Gainsight, and Slack. As a result, Autodesk scaled rollout to hundreds of users with higher self-service, saw 86% of first-wave users active in Guru, a 4× increase in Slack channel members, and a 64% increase in Gainsight weekly active users.

Autodesk

Eraj Siddiqui

Director, Customer Success Operations