Case Study: HireVue cuts support onboarding time by 60% with Guru

Hirevue cuts support onboarding time by 60% with Guru

HireVue, a SaaS company providing digital interviewing and AI-driven hiring assessments, faced a significant challenge in onboarding its customer support agents. With rapid growth and an expanding product suite, their old process took five weeks and created an over-reliance on senior agents to answer questions, pulling them away from their core work.

By implementing Guru's knowledge management platform, including its Knowledge Agent integrated with Slack, HireVue transformed its onboarding. The solution provided new hires with immediate, self-serve access to verified answers. This allowed HireVue to cut support onboarding time by 60%, from five weeks down to two weeks, and reduced questions in Slack by 40%, enabling senior agents to focus on more complex issues.

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