Case Study: Branch cuts repeat Slack questions by 30% with Guru

Branch cuts repeat Slack questions by 30% with Guru

Branch, an insurance tech company, faced a challenge with its agents repeatedly asking the same questions in Slack, despite answers being documented elsewhere. This created inconsistencies and wasted leaders' time as they had to continually respond. The company sought a solution from Guru to make knowledge more accessible and reduce these interruptions.

By implementing Guru's AI-powered Answers feature, Branch enabled its agents to find information instantly within their Slack workflows. This solution resulted in a 30% reduction in repeat training questions within three months. Guru allowed agents to self-serve information, which boosted efficiency, consistency, and overall customer satisfaction.

Branch