Case Study: Boldr achieves faster, more efficient customer support with Guru

Boldr - Customer Case Study

Boldr is a purpose-driven business process outsourcing partner that helps fast‑growing companies scale customer experience, data management, and sales enablement. Faced with rapid growth at client accounts and the need to balance efficiency with delightful support, Boldr needed a lightweight, intuitive knowledge solution to get agents up to speed quickly—so they turned to Guru, a next‑generation company wiki that integrates into existing workflows.

Using Guru as the single source of verified knowledge (via Slackbot and a Chrome extension), Boldr onboarded and enabled customer success reps to find answers in‑context without time‑consuming searches. The Guru-powered setup reduced time‑to‑resolution, cut time‑to‑first‑call for new agents, and increased agent confidence and first‑contact accuracy, delivering faster, more empowered support for Boldr’s clients.

Boldr