Case Study: Westfield Insurance achieves a $7.5M (15.16%) annual increase in subrogation recoveries with Guidewire ClaimCenter

Westfield Recovers Millions with Improved Subrogation Process

Westfield, a 168-year-old property and casualty insurer operating across 21 states with $1.8B in net written premium, faced a fragmented, paper-heavy subrogation process that caused missed recovery opportunities, long cycle times, and manual, error-prone performance tracking. As part of a broader customer service and analytics transformation, leadership identified subrogation technology, process, and people gaps—files were physical, vendor and portal integration was lacking, and staff manually calculated key metrics.

By deploying Guidewire ClaimCenter alongside new document management and analytics systems, Westfield automated referrals, built triggers to open subrogation on loss entry, centralized electronic files, and improved reporting and workflow routing. The changes delivered a $7.5M annual uplift (15.16%) in subrogation recoveries across Auto, Property, and Workers’ Compensation, faster recoveries and deductible reimbursements, fewer missed opportunities, and measurable operational and underwriting improvements.

Westfield Insurance

Rob Bowers

Claims Strategy Leader