Case Study: Western Reserve Group achieves greater automation and improved agent ease-of-use with Guidewire InsuranceSuite

Western Reserve Group - Customer Case Study

Western Reserve Group is a regional property & casualty insurer serving more than 170,000 households and businesses in Ohio and Indiana through over 400 independent agents. To support its independent agency distribution model and modernize core operations across commercial, personal and workers’ comp lines, the company needed a more automated, easier-to-use platform for rating, underwriting, policy administration, claims and billing.

Western Reserve selected Guidewire InsuranceSuite (PolicyCenter, BillingCenter, ClaimCenter, Guidewire Digital), plus Client Data Management, Reinsurance Management and standards-based templates, to be implemented in phases beginning with commercial lines. The initiative is intended to modernize core systems, increase automation and improve ease-of-use for agents—decisions driven by Guidewire’s product maturity, customer success record and ongoing technology investment.

Western Reserve Group

Gregory Owen

Vice President, Information Technology and Chief Information Officer