Case Study: Western National Insurance achieves more efficient, customer-centric claims handling and higher retention with Guidewire ClaimCenter

Western National Insurance Group - Customer Case Study

Western National Insurance Group, headquartered in Edina, Minnesota, is a super‑regional property and casualty insurer writing over $520 million in direct premium across 19 states (plus Surety in seven more), serving personal, commercial and workers’ comp lines. Facing limitations with its legacy third‑party claims system, the company sought a modern platform to streamline adjuster workflow, improve access to data, and better meet service commitments to policyholders.

Western National selected Guidewire ClaimCenter® and Smart Communications™ to replace its prior system and will deploy ClaimCenter across all commercial and personal lines. The new platform is designed to reduce busy work, enhance adjuster judgment, enable a more proactive claims experience, and improve customer communications—driving higher customer satisfaction and increased policyholder retention.

Western National Insurance

Richard Long

Senior Vice President for Claims