Case Study: Universal Insurance Company achieves streamlined core operations and faster growth with Guidewire InsuranceSuite

Universal Insurance Company - Customer Case Study

Universal Insurance Company, a commercial and personal lines carrier operating in Puerto Rico and the U.S., selected Guidewire InsuranceSuite to transform its core operations—underwriting, policy administration, rating, billing and claims. The insurer also chose Guidewire Reinsurance Management and Guidewire Client Data Management to improve ceded reinsurance processes and create a more comprehensive customer view. Phase I deployed all three systems simultaneously for Commercial and Personal Auto lines, with implementation support from PwC US and Guidewire.

The integrated Guidewire solution standardizes industry‑leading practices and streamlines workflows, enabling faster, more efficient growth and improved service for agents and insureds. Pre‑integrated modules accelerate time to value, enhance reinsurance and customer-data capabilities, and position Universal to scale operations while refining processes for quicker, more reliable service.

Universal Insurance Company

Monique Miranda

Chief Executive Officer and President