Case Study: United Automobile Insurance Company achieves streamlined, more efficient claims management and improved decision-making with Guidewire ClaimCenter

United Automobile Insurance Company (UAIC) - Customer Case Study

United Automobile Insurance Company (UAIC), one of the largest privately held property-and-casualty insurers in the U.S., faced the challenge of modernizing claims operations spread across 12 markets and two lines of business while consolidating multiple legacy systems and meeting aggressive timelines. The company needed a single, integrated claims platform with data conversion and system integrations to improve productivity, efficiency, and operational value.

UAIC deployed Guidewire ClaimCenter® in February 2009, completing the end-to-end implementation within a year and consolidating or replacing several claims-handling systems. The IT team delivered required integrations and data migration so users worked in one system during cutover; the result was a more proficient, flexible, and usable claims platform with normalized data, stronger reporting, automated workflows and business rules, and improved decision-making.

United Automobile Insurance Company (UAIC)

Abraham Estevez

Chief Information Officer