Case Study: Union Mutual of Vermont achieves efficient growth with Guidewire

Union Mutual of Vermont - Customer Case Study

Union Mutual of Vermont, a longtime insurer serving New England and New York, was operating on dated technology and processes that limited efficiency and growth. To modernize its core insurance operations, the company selected Guidewire InsuranceNow as its core systems platform, aiming to improve claims, policy, billing, and reporting while better supporting agents and internal users.

Guidewire implemented InsuranceNow, first as a self-managed solution and later in the cloud, giving Union Mutual greater scalability, sustainability, and security. The results included 60% growth in direct written premium, 35% growth in surplus, faster performance for users, over 70% of Personal lines endorsements processed immediately, analytics run times reduced from 18 hours to a few minutes, and about 20% annual savings on infrastructure and support costs.

Union Mutual of Vermont

Gary Ouellette

Vice President of Operations, Technology and Enterprise Risk