Case Study: The Dominion of Canada General Insurance Company achieves faster, more consistent claims handling and flexible billing with Guidewire ClaimCenter and BillingCenter

The Dominion of Canada General Insurance Company - Customer Case Study

The Dominion of Canada General Insurance Company, a Canadian-owned property and casualty insurer since 1887 with over $1 billion in premiums, sought to modernize its core systems while maintaining strong service to policyholders and independent brokers. As part of a company-wide technology migration, The Dominion needed a cohesive, flexible billing solution and a modern claims platform to capture richer data, speed and standardize claims handling, and integrate easily with other systems.

The Dominion implemented Guidewire ClaimCenter and BillingCenter (with Guidewire Live Analytics) to provide a configurable, web-based claims system and a scalable, integrable billing platform. The result is higher-quality data, faster and more consistent claim handling, improved operational efficiency and cost control, and expanded options for brokers and policyholders (including online and mobile interactions), positioning the company for continued strong service and growth.

The Dominion of Canada General Insurance Company

Steve Whitelaw

Senior Vice President, Business Solutions