Case Study: Suncorp Group achieves claims transformation and reduced claims expenses with Guidewire ClaimCenter

Suncrop - Customer Case Study

Suncorp, Australia’s second-largest general insurer, faced fragmented, incompatible claims systems after several mergers that blocked process standardization, product and service improvements, and cost reductions. Seeking a single web-based platform aligned with its technology vision, Suncorp evaluated commercial solutions and selected Guidewire ClaimCenter for its usability, configurability and workflow capabilities.

ClaimCenter has become the foundation of Suncorp’s claims transformation: it’s deployed in the home line with roll-out to commercial and personal lines underway, and when fully implemented will support all phases of the claims process. The new platform is enabling better service for policyholders, agents and repair partners, improving claims handling and communication, and reducing claims operating costs—delivered on time and on budget.

Suncorp Group

Peter How

IT Manager