Case Study: Mississippi Farm Bureau Insurance consolidates billing & claims and modernizes systems with Guidewire

Southern Farm Bureau Casualty Insurance Company - Customer Case Study

Southern Farm Bureau Casualty Insurance Company, a U.S. property and casualty carrier operating across six regional companies, faced fragmented legacy billing and claims systems that hindered consistent customer service, drove up maintenance costs, and limited support for a growing remote workforce. The company needed to modernize and consolidate systems to standardize processes and improve operational efficiency across personal and commercial lines.

To address this, Southern Farm Bureau selected Guidewire BillingCenter to replace multiple billing systems company‑wide and Guidewire ClaimCenter for claims (starting with personal and commercial auto). The implementations will centralize billing and support, standardize practices, reduce system maintenance costs, speed claims processing, and provide better tools for remote staff, enabling faster adoption of new technologies and more consistent customer service.

Mississippi Farm Bureau Insurance

Geoff Mercer

Senior Vice President, Technology