Case Study: Seibels achieves more efficient, modernized claims processing with Guidewire ClaimCenter and Claim Portal

Seibels - Customer Case Study

Seibels Bruce Group, a 145‑year‑old provider of property & casualty business process outsourcing (policy administration, claims administration, technology, accounting and reporting), needed to replace its internally developed claims system and online portals to better meet client and vendor service commitments, increase operational efficiency, and improve employee satisfaction across its Property and Workers’ Compensation lines in all operating states.

Seibels selected Guidewire ClaimCenter plus Claim Portal for Policyholders and Claim Portal for Vendors to replace the legacy system. The implementation delivers new claims capabilities and modern customer/vendor portals, enabling more efficient and effective service delivery, stronger BPO offerings for clients, and improved employee experience across its nationwide operations.

Seibels

Dester Terry

President and Chief Claims Officer