Case Study: San Cristóbal Seguros cuts claims cycle from three months to one month with Guidewire ClaimCenter

San Cristóbal Seguros Partners with Guidewire for a Cultural and Business Transformation

San Cristóbal Seguros is a major Argentinian insurer founded in 1939, serving more than 700,000 policyholders through 2,700 advisors and ranking fourth in the market. Facing a highly competitive, regulated market and customer demand for fast, fully digital service, the company was burdened by a paper-based legacy claims system that produced a three-month average claims cycle and required customers to visit branches to submit documents.

After a six-month vendor selection, San Cristóbal implemented Guidewire ClaimCenter, completing rollout in Argentina and Uruguay in 14 months on time and on budget. The digital platform cut average claim cycle time from three months to one, improved employee and customer satisfaction, increased claims visibility and routing, enabled formal training and change management, and sparked a broader cultural transformation as the company moves next to PolicyCenter and BillingCenter.

San Cristóbal Seguros

Daniel Gabas

Chief Information Officer