Case Study: SafeAuto Insurance modernizes core operations and speeds product launches with Guidewire InsuranceSuite

SafeAuto Insurance - Customer Case Study

SafeAuto Insurance is a Columbus, Ohio–based direct-to-consumer auto insurer that offers state‑minimum coverage across 16 states. Facing slow product rollouts, inefficient customer service, and a heavy IT burden from aging core systems, SafeAuto decided to replace its legacy underwriting, policy administration, billing, and claims platforms to accelerate innovation and improve operations.

SafeAuto selected Guidewire InsuranceSuite—including PolicyCenter, BillingCenter and ClaimCenter—together with add‑on modules and Guidewire Live Analytics, deployed on a common technology platform. The solution streamlined claims and policy workflows, accelerated time to market for new products, improved customer service efficiency, and freed IT to focus on building new capabilities rather than maintaining legacy systems.

SafeAuto Insurance

Shane Switzer

Vice President, Procurement and Strategic Planning